_ FAQ

Get the answers you need to move forward

Do I need a new phone number?
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Not at all. We can set Joanie up with her own dedicated number, or route your existing one -whichever suits you. Most of our customers prefer we give her a dedicated line, just like a new team member. Either way, you decide how calls reach her: all the time, after hours, or only when you can't pick up — so she slots straight into how you already work.

How long does set-up take?
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It starts with one 30-minute call. We gather everything we need to set Joanie up in a single deployment call, then we go away and do the work for you — only coming back with a question if we genuinely need one. There's nothing for you to build and nothing new to learn; you carry on with the job while we get her ready.

Will customers know Joanie is an AI?
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Yes, Joanie introduces herself as your virtual assistant, and she does it warmly. Callers experience a friendly, natural, professional voice that greets them, answers their questions and books them in fast -most come away simply feeling well looked after. Being upfront is part of how she earns your customers' trust, and it's exactly how you'd want your business represented.

What if it doesn't work for me?
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You're never left on your own with it. A real person from our team sets Joanie up and keeps fine-tuning her alongside you - we don't hand you an AI agent and disappear. There's no long lock-in terms and you have the option to cancel anytime. If Joanie isn't booking you jobs, we'll keep working with you until she is.

Do you offer ongoing support?
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Always. We're a partner, not a piece of software you're left to figure out. A real human team keeps Joanie tuned to your business, jumps on anything that comes up, and keeps finding new ways for her to save you time as you grow. You'll never be stuck talking to a ticketing robot about your robot.

Do I need a new phone number?
icon

Not at all. We can set Joanie up with her own dedicated number, or route your existing one -whichever suits you. Most of our customers prefer we give her a dedicated line, just like a new team member. Either way, you decide how calls reach her: all the time, after hours, or only when you can't pick up — so she slots straight into how you already work.

How long does set-up take?
icon

It starts with one 30-minute call. We gather everything we need to set Joanie up in a single deployment call, then we go away and do the work for you — only coming back with a question if we genuinely need one. There's nothing for you to build and nothing new to learn; you carry on with the job while we get her ready.

Will customers know Joanie is an AI?
icon

Yes, Joanie introduces herself as your virtual assistant, and she does it warmly. Callers experience a friendly, natural, professional voice that greets them, answers their questions and books them in fast -most come away simply feeling well looked after. Being upfront is part of how she earns your customers' trust, and it's exactly how you'd want your business represented.

What if it doesn't work for me?
icon

You're never left on your own with it. A real person from our team sets Joanie up and keeps fine-tuning her alongside you - we don't hand you an AI agent and disappear. There's no long lock-in terms and you have the option to cancel anytime. If Joanie isn't booking you jobs, we'll keep working with you until she is.

Do you offer ongoing support?
icon

Always. We're a partner, not a piece of software you're left to figure out. A real human team keeps Joanie tuned to your business, jumps on anything that comes up, and keeps finding new ways for her to save you time as you grow. You'll never be stuck talking to a ticketing robot about your robot.